At Varley Sales Shop, we want you to love every contemporary piece you purchase from our collection of abstract print dresses, tailored pants, and lace-collared blouses. If for any reason you’re not completely satisfied, we offer a straightforward returns and exchanges process.

Our Return Policy

  • Timeframe: You may return or exchange items within 15 days of receiving your order.
  • Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Proof of Purchase: Please include your original order confirmation or packing slip.

Please Note: For hygiene reasons, we cannot accept returns on knit tops, tees, and other intimate apparel unless they are defective. Final sale items (clearly marked during checkout) are also non-returnable.

How to Return an Item

  1. Submit a Return Request: Email our customer service team at [email protected] with your return request using the template below.
  2. Wait for Approval: Our team will respond within 2 business days with return instructions.
  3. Package Your Return: Securely pack the item(s) in their original packaging if possible.
  4. Ship Your Return: Send the package to our Long Beach headquarters using a trackable shipping method.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
  • Our return address:
    Varley Sales Shop
    1394 Norman Street
    Long Beach, CA 90802
    United States

Refund Process

  • Processing Time: Please allow 5-7 business days for us to process your return once received.
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Timing: Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear on your statement.
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

To exchange an item for a different size or color:

  1. Follow the same return process outlined above.
  2. Clearly indicate in your return request that you would like an exchange and specify the desired item.
  3. Once we receive your return, we will ship the new item to you.
  4. If the exchange item is more expensive, you will need to pay the difference. If it’s less expensive, we will refund the difference.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Varley Sales Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item Name: – Size/Color: – Reason for Return: – Preferred Resolution: (Refund/Exchange for [specify size/color if exchanging]) Please let me know the next steps. I’ve reviewed the return policy and confirm the item meets all return conditions. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We will arrange for a replacement or refund and cover all associated shipping costs.

For any questions about our returns policy, don’t hesitate to contact our customer service team. We’re committed to ensuring your experience with Varley Sales Shop is as polished and sophisticated as our contemporary fashion collections.