At Varley Sales Shop, we’re committed to delivering our contemporary fashion pieces to your doorstep with care and efficiency. Our streamlined shipping and returns processes ensure you can shop our collection of abstract print dresses, tailored pants, and lace-collared blouses with confidence.

Shipping Information

We ship globally (excluding some Asian and remote regions) using premium carriers to ensure your items arrive in perfect condition.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Please note: Delivery times are estimates and may vary depending on your location and customs processing. We cannot guarantee delivery dates.

Returns & Exchanges

We want you to love every piece from our collection. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Return Policy Details

  • Timeframe: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, and in original condition with all tags attached
  • Proof of Purchase: Include your original order confirmation or packing slip

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Knit tops
  • Tees
  • Other intimate apparel (unless defective)
  • Final sale items (clearly marked during checkout)

How to Return an Item

  1. Submit a Return Request: Email our customer service team at [email protected] using the template below
  2. Wait for Approval: We’ll respond within 2 business days with return instructions
  3. Package Your Return: Securely pack the item(s) in original packaging if possible
  4. Ship Your Return: Send to our Long Beach headquarters using a trackable method

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Our return address:
Varley Sales Shop
1394 Norman Street
Long Beach, CA 90802
United States

Refund Process

  • Processing Time: 5-7 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing: May take 3-5 additional business days to appear on your statement
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchanges

To exchange an item for a different size or color:

  1. Follow the standard return process
  2. Clearly indicate in your request that you want an exchange and specify the desired item
  3. We’ll ship the new item once we receive your return
  4. Price differences will be adjusted (you’ll pay more or receive a refund for less)

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Varley Sales Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item Name:
  • Size/Color:
  • Reason for Return:
  • Preferred Resolution: (Refund/Exchange for [specify size/color if exchanging])

Please let me know the next steps. I’ve reviewed the return policy and confirm the item meets all return conditions.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos. We’ll arrange a replacement or refund and cover all shipping costs.

For any questions about our policies, please contact our customer service team. We’re dedicated to ensuring your Varley Sales Shop experience is as polished and sophisticated as our contemporary fashion collections.